Learning Microsoft Dynamics for Customer Service

如果您正在寻找一种更有效的方式来管理您的客户群，何不试试 Microsoft Dynamics 365 客户服务？Dynamics 365 Customer Service 套件为您提供了一系列易于使用的工具，以改善与客户的协作、解决关键问题并以更有意义的迭代方式为您的客户群提供卓越的支持。

与讲师 Dian Taylor 一起探索套件的全部优势，从设置的基础知识到数据记录和分析。了解如何管理客户案例，包括如何创建、查看和编辑案例、整理知识库文章以及将您的工作与 Dynamics 365 的其他部分（例如销售）集成。获取有关案例管理、服务级别协议和权利、队列管理和相关应用程序的提示，同时准备好您的技能组合以不断提高客户满意度、保留率等。

LinkedIn Learning
Duration: 1h 33m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 810 MB
Genre: eLearning | Language: English

If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.

Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more.