适用于电脑商店和 IT 技术的维修跟踪、库存、POS 和 CRS 软件。欢迎使用功能最全、最具革命性的维修店软件。无论您是刚起步的单人军队还是成熟的电脑/手机和手机维修店。提高您的维修效率，这将通过更有条理来提高您的收入。
使用预设消息进行快速工单更新
使用内置的预设消息减少输入，以加快创建发票和报告的速度。
功能齐全
的维修跟踪、销售点、库存、重复计费、报告等
与 Google 日历、Kashflow 会计、Livedrive 等的集成
，以加快您的业务工作流程
发送电子邮件至工单更新
从任何地方发送电子邮件，您的工单就会使用您的维修说明进行更新
您拥有您的数据！
使用您自己的本地 SQL Server 数据库，以便您可以创建自己的客户报告，随时导出您自己的数据！
报告
客户地址地图、财务报告、谁是您最好的客户等内置的大量报告！
维修追踪
– 从单一界面追踪工单、资产和序列号。
– 快速访问新旧门票。颜色编码以识别旧票。
– 按关键字、客户姓名、工作信息过滤搜索。
自动电子邮件和 SMS
CRS 通过电子邮件和 SMS 发送自动状态更新，确保您的客户始终了解情况。
完整概述
– 从主屏幕，您可以查看您已预订多少工作、等待付款、约会和统计信息。
– 无需打开票即可快速打印任何票的标签。
– 快速访问销售点和所有 CRS 模块。
与 Google、Skype 等集成…
CRS 与 Google Calendar、Google Maps、Livedrive、Skype、Kashflow Accounting Package 等集成…
内置模板编辑器
使用内置模板编辑器完全自定义客户电子邮件和打印收据、发票等的外观非常简单。
为什么选择电脑维修店软件 (CRS)
• 您的数据就是您的数据！您的私人客户数据位于您自己的计算机上，让您可以完全控制如何使用自己的数据！
• 托管在您自己网络上的数据库 – 即使您的互联网不可用，它仍然可以工作！
• CRS 免费版适用于希望从一开始就开始使用专业且省时的 PC 维修跟踪和票务软件的初创企业和新电脑店主！使用 CRS 将确保您优化时间、保持井井有条并取得成功。
• 经济实惠的月度订阅，专为使用 CRS 作为其业务支柱的老牌商店和企业主设计！
• CRS 专门针对计算机维修店和技术人员，无论您是否拥有计算机维修业务和维修店，或者您自己在家工作。
• 工作跟踪、销售点、库存、零件订购和跟踪、报价和发票系统多合一易于使用的软件包。
• 由电脑连锁店主设计！我们知道您想要什么，因为我们拥有并经营着我们自己的连锁店，CRS 是我们成功业务的支柱！
• 尽量减少错误和错误，加快您的维修登记过程。CRS 旨在简化和快速 – 这正是所有成功企业所需要的！
• 从计算机签入之日到它离开您的车间之日的完整票证跟踪！
• 全球用户群。CRS 在所有国家都有效。
• 由您驱动的新功能！想要一个新功能，请问！
客户账户
• 内置 CRM 系统确保您捕获重要的客户数据。非常适合再营销 – 所有成功的企业主每天都需要做的事情！
• 轻松将客户电子邮件和姓名导出到您自己的电子表格、mailchimp、Facebook 广告管理器等中。
• 直接从 CRS 使用 Skype 或 VOIP 发送电子邮件、短信和呼叫您的客户。所有通信都被记录下来以供以后检索。
• 从 CommitCRM、excel、repairshopr、quickbooks 等系统导入现有客户。
销售点
• 易于使用的集成 POS 终端，可直接访问 CRS 票务数据库。
• 完全集成条码扫描仪、热敏打印机、收银台等，用于专业的 POS 系统。
• 简单易用
• 日终报告
维修跟踪
• 跟踪每次维修，从检查到 CRS 的那一刻到它离开您的商店的那一刻。
• 客户通过电子邮件/短信收到有关其维修过程的自动更新。
可定制的模板
• 签入收据、发票、服务报告、报价均基于使用提供的简单 html 模板完全可定制的模板。将##TAGS## 嵌入到报告中以自动显示工单中的数据。CRS 几乎可以立即开始工作，几乎不需要设置。
零件追踪
• 便于客户维修的零件追踪。
• 了解何时需要订购、按订单并退回给供应商。全程跟踪。
• 查看需要订购维修的所有部件的列表 – 快速简便。零件到货后，在几秒钟内将零件分配给客户维修！
询问所有相关问题 – 没有错误和遗漏信息 – 再次！
• 预约维修时，很容易忘记询问客户有关数据备份或用户密码的问题。CRS不会发生这种情况！系统会提示您询问此类（以及更多）特定信息。
• 永远不要忘记记录其他项目，例如笔记本电脑电源适配器或安装 CD 等，所有这些都会被跟踪，并且每个项目都有自己的专用标签以自动将其链接到工作 – 您的客户很高兴您知道自己在做什么以及他们的工作物品永远不会丢失！
• 一切都是自动化的！
• 时间就是金钱……所以更少的打字时间意味着更多的时间来赚钱！
硬件和软件测试
• 硬件测试- 快速包括哪些测试通过和失败。只需单击一个按钮，此信息就会打印到报告中！只需几秒钟即可创建全面的硬件测试报告
• 软件测试 – 在几秒钟内，您可以创建一份全面的报告，说明您为维护客户的计算机所做的一切。他们会喜欢您为他们提供的多页的所有工作的个性化报告这一事实 – 他们会认为您花了数小时打字！事实上，它花了几秒钟！
预设回复
• 使用我们的预设回复功能，可以节省反复输入相同信息的时间。在整个 CRS 中，在通常需要大量输入的区域（例如工作报告、发票说明、服务说明、硬件和软件测试等），您可以使用旨在快速将您的信息添加到工单中的预制消息，只需单击一个按钮。只需单击几下，您的客户就会认为您花了数小时编写他们的报告！
资产管理
• 跟踪您的客户硬件配置、操作系统类型和许可证密钥、序列号、保修信息（购买日期、购买日期、销售日期等）。如果您出售计算机进行保修跟踪，这非常适合保留详细的机器规格或理想的选择。
发票和报价
• 直接从维修单生成、通过电子邮件发送和打印发票和报价。
库存管理
• CRS 通过易于使用的界面管理您的库存。
• 您的库存可用于为零件、人工和服务开具发票的维修票，并将用于销售点应用程序。
• 从车间、储藏室和您设置的任何其他位置分配库存。先进的库存管理。
• 您是否跟踪客户许可证密钥？License Key Manager 将允许您将密钥（如 AV 软件、Office 等）分配给客户，提醒客户何时到期续订。如果您批量保存许可证密钥，则可以将其添加到库存中并进行跟踪。
日历
• 跟踪您的约会和活动。可以直接从维修工单添加/编辑约会。
• 谷歌日历的appintments 同步。
• 将呼叫分配给技术人员/员工
• 约会类型可以是呼叫、店内预约、电话呼叫等。
• 与您（和您的技术人员）的智能手机和 gmail 日历同步 如果他们在路上，他们会得到即时更新。
Gmail 同步
• 在旅途中及时了解您的约会。
• CRS 日历与谷歌日历同步。
• 直接从 CRS 创建、编辑、删除约会，并将其发送到您的技术人员智能手机，向他们显示客户的地址、电话号码和票务信息等。
• 无需文书工作，如果在您外出时为您进行约会，这是完美的选择这条路。
票证和客户附件
• 将文件、图像、保险报告等添加到任何票证。直接保存到数据库，这意味着可以从任何计算机查看附件。
• 附件也可以附加到客户，因此可以从该客户的任何票证中打开此信息。
内部员工消息
• 在员工之间发送内部消息。当他们登录时，通知将显示未读消息的指示。
• 管理员用户可以发送给所有用户。
• 非常适合会议提醒、客户问题和工作相关问题。
• 如果包含电子邮件地址，您可以选择直接从 CRS 向技术人员发送电子邮件地址。
内置客户通讯 – 所有通讯都保存到工单历史记录中，因此您知道说了什么、谁说的以及何时说的。通过短信或电子邮件直接与您的客户沟通。
• 电子邮件 – 直接从 CRS 向您的客户发送电子邮件。电子邮件模板显示您的公司详细信息、营业时间、电话号码等以及您自己的消息。通过电子邮件将状态更新、消息、发票、报价和服务报告直接发送给您的客户。
• SMS – SMS 完全集成，让您可以让您的客户随时了解维修过程。
统计和报告
• 主页图表显示新工单、已完成工单、呼出等。切换显示今天、昨天、本周、上周、本月和上个月。
• 今天、昨天、本周、上周、本月、上个月、今年、去年的统计和报告以及自定义开始和结束日期。
• 通过电子邮件/短信（即将推出）直接发送给您的每日统计数据（如果您雇用员工但您不在身边，这样您就可以及时了解已签入或完成的内容）。
• 高级报告- 客户报告（例如谁是您的最佳付费客户-确保您向最佳客户重新营销！）、票务报告、财务报告等。
多用户和多商店
• 多个商店？没问题。CRS 是多商店兼容的。
• CRS 适用于您需要的尽可能多的用户。
• 安装 CRS 的计算机数量没有限制。
• 软件适用于任何 Windows Vista、Windows 7、Windows 8 和 Windows 10 计算机。
数据库
• CRS 使用 Microsoft SQL Server Standard 或 Express Edition 来轻松部署附加终端。数据库可以位于您的场所或云端。
• 云数据库也可以直接从我们这里获得，让您可以从世界任何地方访问 CRS。
Livedrive 在线备份集成
• 如果您是livedrive 经销商，您可以直接从软件设置livedrive 帐户。
API 集成
• Kashflow 与零件订购集成 – 无需手动将您的购买输入到您的会计软件
• Livedrive 集成
• Google 日历集成
• 更多 API 即将推出（有建议，请告诉我们）。
– 入住期间——在输入现有客户的电话号码时对其进行检查（更多支票即将到来），以帮助防止重复客户被预订。
– 用户可以通过指定要开始登录的计算机名称来禁用自动注销，例如，如果您希望所有员工使用公共终端，即 POS 终端自动注销用户，但您希望自己的工作站永远不会让您登录，这很有用出（如果您正在使用此工作站）。转到管理菜单中的管理用户以启用此功能。
– 小错误修复和更改。
支持的操作系统：
– CRS 在 Windows Vista、Windows 7、Windows 8、Windows 8.1、Windows 10 上运行
– 需要 .Net Framework 4.5
– 需要 SQL Server 2012 Express
Languages: English | File Size: 303.39 MB
Repair Tracking, Inventory, POS and CRS Software for Computer Shops and IT Techs. Welcome to the most fully featured and revolutionary Repair Shop software available. No matter if you are just starting up as a one man army or as fully established computer / mobile & cell phone repair shop. Improve your repair efficiency which will improve your revenue by being more organised.
Quick Ticket Updates with Canned Messages
Less typing using the built-in canned messages to speed up creating invoices and reports.
Fully Featured
Repair Tracking, Point of Sale, Inventory, Repeat Billing, Reports and more
Integrations
Integration to Google Calendar, Kashflow Accounting, Livedrive and more to speed up your business work flows
Email to Ticket Updates
Send an email from anywhere and your tickets are updated with your repair notes
YOU own your data!
Use your own SQL Server Database on-premises so you can create your own customer reports, export your own data whenever you want!
Reports
Lots of reports built-in from customer address maps, financial reports, who are your best customers and more!
Repair Tracking
– Track tickets, assets and serial numbers from single interface.
– Quickly access new and old tickets. Colour coded to identify older tickets.
– Filter search by keywords, Customer names, job information.
Automatic Emails and SMS
CRS sends out automatic status updates by email and SMS ensuring your customers are always kept informed.
Complete Overview
– From the main screen you can see how many jobs you have booked in, awaiting payment, appointments and stats.
– Quickly print labels for any ticket without opening the ticket.
– Quick access to Point Of Sale and all CRS modules.
Integrations with Google, Skype and more…
CRS integrates with Google Calendar, Google Maps, Livedrive, Skype, Kashflow Accounting Package and more…
Built-In Template Editor
Amazingly simply to use built-in template editor to fully customise the look of your customer emails and printed receipts, invoices etc.
Why Choose Computer Repair Shop Software (CRS)
• Your data is YOUR data! Your private customer data is located on your own computer giving you full control over how you use your own data!
• Database hosted on your own network – still works even when your internet is not!
• CRS FREE Edition for start-ups and new computer shop owners who want to start using professional and time efficient PC repair tracking and ticketing software from the beginning! Using CRS will ensure you are optimising your time, stay organised and be successful.
• Affordable monthly Subscriptions designed for established shops and business owners using CRS as the backbone of their business!
• CRS is specific to computer repair shops and technicians no matter if you have a computer repair business and repair shops or work from home on your own.
• Job Tracking, Point Of Sale, Inventory, Part Ordering and Tracking, Quoting and Invoicing System All-In-One easy to use package.
• DESIGNED BY COMPUTER SHOP CHAIN OWNER! We know what you want as we own and run our own chain of shops where CRS is the backbone of our successful business!
• Minimise errors and mistakes, Speed up your repair check-in process. CRS is designed for simplicity and speed – this is just what all successful businesses require!
• Full ticket tracking from the day the computer is checked in to the day it leaves your workshop!
• World Wide User base. CRS works in all countries.
• New features driven by you! Want a new feature, just ask!
Customer Accounts
• Built In CRM system ensure you capture important customer data. Perfect for re-marketing – something all successfull business owners NEED TO DO every day!
• Easy to Export Customer emails and names into your own spreadsheets, mailchimp, Facebook advert manager etc.
• Email, SMS and call your customers using skype or VOIP directly from CRS. All communications are logged to later retrieval.
• Import your existing customers from systems such as CommitCRM, excel, repairshopr, quickbooks and more.
Point Of Sale
• Easy to Use, Integrated POS terminal with direct access to the CRS ticketing database.
• Full integration of barcode scanners, thermal printers, cash tills etc for a professional POS system.
• Simple and Easy to use
• End of Day Reporting
Repair Tracking
• Track every repair, from the moment it is checked into CRS to the moment it leaves your shop.
• Customers receive automatic updates by email / sms on their repair process.
Customisable Templates
• Check In Receipts, Invoices, Service reports, Quotes are all based on fully customisable templates using simple html templates provided. Embed ##TAGS## into the reports to display data from the ticket automatically. CRS is virtually ready to work right away with little setup required.
Parts Tracking
• Easy part tracking for customer repairs.
• Know when parts need to be ordered, on order and returned to suppliers. Full tracking.
• See list of all parts that need to be ordered for repairs – fast and easy. When parts arrive, allocate the part to the customer repair in seconds!
Asks all the relevant questions – no mistakes and missing information – EVER AGAIN!
• When a repair is being booked in it is easy to forget to ask your customer about data backup or the user’s password. This won’t happen with CRS! You are prompted to ask for specific information like this (and more).
• Never forget to log additional items such as Laptop Power Adapters or Installation CDs etc, this is all tracked and each item gets it own dedicated label to automatically link it to the job – your customer leaves happy that you know what you are doing and their items will never get lost!
• Everything is automated!
• Time is Money…. so less time typing means more time to make money!
Hardware and Software Tests
• Hardware tests – quickly include which tests passed and failed. This information is printed into a report at a click of a button! Takes just a few seconds to create a comprehensive hardware testing report
• Software Tests – Within seconds, you can create a comprehensive report of EVERTHING you have done to service your customer’s computer. They will love the fact you gave them a personalised report of all your work over several pages – They will think you spent hours typing it up! When in fact it took a few seconds!
Canned Responses
• Save time typing the same information over and over with our canned responses facility. Throughout CRS, in areas that would normally require lots of typing (such as work report, invoice notes, service notes, hardware and software tests etc) you can use Canned Messages that are designed to quickly add your information into the ticket in a click of a button. Your customers will think you spent hours writing their report when it was just a few clicks!
Asset Management
• Track your customers hardware configurations, Operating System type and license keys, serial numbers, warranty information (purchase date, purchased from, sale date etc). This is perfect for keeping detailed machine specification or ideal if you sell computers for warranty tracking.
Invoices and Quotes
• Generate, email and print invoices and quotes directly from the repair ticket.
Inventory Management
• CRS manages your stock from an easy to use interface.
• Your inventory can be used in repair tickets for invoicing parts, labour and services and will be used in the Point Of Sale application.
• Allocate stock from shop floor, store rooms and any other locations you set up. Advanced stock management.
• Do you track customer license keys? License Key Manager will allow you to allocate keys (such as AV software, Office etc) to customers, remind customers when they are due for renewal. if you keep license keys in bulk, then this can be added to inventory and tracked.
Calendar
• Track your Appointments and Events. Appointments can be added/edited directly from the repair ticket.
• Google Calendar sync of appintments.
• Allocate call-outs to technicians / staff
• Appointment types can be Call Outs, In-Store appontments, Telephone Calls etc.
• Syncs to yours (and your technicians) smartphone and gmail calendar s if they are out on the road, they get instant updates.
Gmail Synchronisation
• Keep up to date with your appointments while on the road.
• CRS calendar sync with google Calendar.
• Create, Edit, Delete appointments directly from CRS and this is sent to your technicians smartphone showing them the customer’s address, phone number and ticket information etc.
• No paperwork required which is perfect if the appointment is made for you while you are out on the the road.
Ticket and Customer Attachments
• Add documents, images, insurance reports etc to any ticket. Gets saved directly to the database which means attachments can be viewed from any computer.
• Attachments can also be attached to Customers so this information can be opened from any ticket for that customer.
Internal Staff Messaging
• Send Messages Internally between staff. When they log in, a notification will display indication unread messages.
• Admin users can SEND TO ALL users.
• Perfect for meeting reminders, customer questions and job related questions.
• If an email address is included, you can optionally send to technicians email address directly from CRS.
Built-in Customer Communications – All communications are saved to the ticket history so you know what was said, by whom and when. Communicate directly to your customer via SMS or Email.
• Email – Email your customers directly from CRS. Email template displays your company details, opening hours, phone number etc with your own message. Email status updates, messages, invoices, quotes and service report directly to your customers.
• SMS – SMS is fully integrated and allows you to keep your customer informed of the repair process.
Stats and Reports
• Homepage graphs shows New Tickets, Completed Tickets, Call outs etc. Switch displays for Today, yesterday, this week, last week, this month and last month.
• Today, Yesterday, This Week, Last Week, This Month, Last Month, This Year, Last Year stats and reports and custom start and end dates.
• Daily stats by email / SMS (coming soon) directly to you (ideal if you employ staff and you are not around so you can keep up to date with what’s been checked-in or completed).
• Advanced Reports – customers reports (such as who are your best paying customers – make sure you re-market to your best customers!), tickets reports, financial reports, and more.
Multi-User and Multi-Shop
• More than one shop? No problem. CRS is multi-shop compatible.
• CRS works for as many users you need.
• No limits of number of computers you install CRS onto.
• Software works on any Windows Vista, Windows 7, Windows 8 and Windows 10 computer.
Database
• CRS uses Microsoft SQL Server Standard or Express Edition for easy deployment of additional terminals. Database can be located on your premises or in the cloud.
• Cloud databases also available directly from us giving you access to CRS from anywhere in the world.
Livedrive Online Backup Integration
• If you are a livedrive reseller you can set up livedrive accounts directly from the software.
API Integration
• Kashflow integrated with parts ordering – no need to manually input your purchases into your accounting software
• Livedrive Integrated
• Google Calendar Integrated
• More APIs coming soon (have a suggestion, let us know).
– During Check-In – a check for existing customer is performed when typing their phone number (more checks coming) to help prevent duplicate customers being booked in.
– User Auto-Logout can be disabled by specifying the Computer name you want to start logged in i.e. this is useful if you want public terminals used by all staff i.e. POS terminals to auto-log out the user but you want your own workstation to never log you out (if only you are using this workstation). Go to Manage Users in the admin menu to enable this.
– Minor bug fixes and changes.
Operating Systems Supported:
– CRS runs on Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10
– .Net Framework 4.5 Required
– SQL Server 2012 Express Required
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